There have been a lot of very high-profile news stories about cyber attacks, ransomware, and general data security breaches in the last few years. And they are increasing as more people and companies digitalise their lives and their businesses.
In a recent blog, Qvantel’s CDO, Ruben Lopez wrote about how the aspirations of service providers have become more ambitious with the majority wanting to become full digital service providers selling a variety of end-to-end services. Ruben also wrote that he’d led several digital transformation projects where the service provider is now a fully digital company providing everything from education...
For the last six years, TM Forum has published the results of their Digital Transformation Tracker. In this, they ask CSPs about how their transformation is coming along, what the main barriers to change are as well as what their strategic plans are. One of the key questions they ask is ‘what do you want to be?’
This article was first published in RCR Wireless.
When buying a new digital service, be it Netflix or Spotify, customers complete the onboarding process and then start using the service straight away. For the vast majority of mobile customers, there is usually a delay of several days between onboarding and getting to use the new service as the customers have to wait till a SIM card is posted to...
This article was first published on Telecoms.com.
Leading analyst firm Gartner described the Metaverse as the ‘next version of the internet’. In these shared and interconnected virtual 3D spaces people can work, play games, socialise, be entertained, shop, learn and do a lot of other stuff we do in a physical world – only it’s done virtually.
How CSPs measure their own performance is changing. Over the last couple of years, new KPIs have started to appear in the CSPs’ annual reports. These include percentage of customer interactions through digital channels and revenues from non-connectivity offers such as entertainment and financial services.
This article was first published in Connect-World North America.
With the rollout of stand-alone 5G, many of the 5G use cases and new business models that the industry has been waiting for will become a reality. At last, the ability for service providers to go ‘beyond connectivity’ will be here.
This article was first published in RCR Wireless.
According to the European Commission, over 99% of European businesses are classified as SMEs (small to medium enterprises). To fit in this sector companies need to employ less than 250 staff, and the vast are described as micro-businesses employing less than 10 staff.
The current rollout of fibre networks has been compared to a gold rush. Governments and equity firms are pumping billions into new fibre networks in order to ensure fast and fair broadband access for all. New fibre network providers are advertising faster broadband speeds at lower costs than the incumbent operators. Some of these new providers are selling direct to consumers and businesses while...