The current rollout of fibre networks has been compared to a gold rush. Governments and equity firms are pumping billions into new fibre networks in order to ensure fast and fair broadband access for all. New fibre network providers are advertising faster broadband speeds at lower costs than the incumbent operators. Some of these new providers are selling direct to consumers and businesses while...
Our good friends at Nokia recently published the results of an operator survey on how ready operators’ systems are for 5G. They surveyed 100 CSPs across the globe to get a view on how 5G services for consumer and enterprise, new 5G business models, and revenue drivers will impact BSS.
I think it’s fair to say that when the Omicron variant of Covid appeared in late December, a lot of people in the industry feared the worst for MWC22. Would the event be cancelled, would it be postponed, and if it did go ahead, would anyone go?
This article was first published in Mobile Magazine.
Value-based pricing is when a product or service is priced based on the perceived value it delivers to customers. It has many benefits for the service provider including how to improve the business and the product to better meet current and future customer needs.
This article was first published in Vanilla Plus.
Software has become an increasingly vital aspect of the competitiveness of service providers. It largely influences how agile, differentiated, and efficient their business can be when the market is moving towards an increased focus on digital self-service and automation, and CSPs are operating in a market where change is constant. In such a...
This article was first published in The Fast Mode.
If 2021 was about digital transformation hitting adolescence but not quite maturity and 5G starting to tilt revenues upwards, then 2022 is going to see increased focus on the digitalisation of the customer experience through the start of hyper-personalisation activities.
This article was first published in Connect World Latin America.
Across a variety of industries, many companies have started to build and implement their digital transformation strategies and launch new digital services in a bid to stand out and stay competitive in their respective markets. The strong consumer preference for more digital services with the likes of 24/7 self-service and other...
One of the talking points about no-code is that people working in business functions in companies can develop, test and implement changes to software with, as the name suggests, no coding required. This could be building a new offer in a product catalog or developing a new retention campaign for high value customers showing a high propensity to churn or any other business focused process.
Digital-sub brands are a telco success story. By removing the legacy roadblock to digital transformation and starting with a fresh greenfield site many sub-brands are seeing excellent results in a very short timeframe. Sub-brands are out-performing their parent telcos’ across a range of strategic KPIs. In March 2021 McKinsey published an article called “A battle plan for telcos’ digital-attacker...