The telecom industry faces two major challenges: high costs and stagnant growth. Communications Service Providers (CSPs) must find innovative ways to enhance operational cost efficiency, especially as the core market for connectivity services experiences minimal growth. Simultaneously, they need to capitalise on emerging opportunities in high-growth segments such as Beyond Connectivity offerings...
This article was first published in The Fast Mode.
The GSMA has reported that CSPs can generate $400bn by selling 'beyond connectivity' enterprise technology services including cloud and data centres, cybersecurity, IoT, analytics, AI and many more.
Qvantel is excited to announce its participation in the Catalyst program at Innovate Asia, an event hosted by the TM Forum that mirrors their renowned DTW event in Europe.
The potential for network APIs to kick start operators’ revenue growth renewal was brought into sharp focus recently when some of the world’s largest operators and Ericsson announced a new venture to sell network APIs on a global basis. The list of operators involved in this venture includes América Móvil, AT&T, Bharti Airtel, Deutsche Telekom, Orange, Reliance Jio, Singtel, Telefonica, Telstra,...
Have you ever taken the time to read the annual reports and accounts of different telecoms operators? It may not be the most exciting way to spend an afternoon, but if you work in telecoms it’s well worth the effort as it provides a view on KPIs and how operators define and measure success and what their strategic objectives are. Reading the KPIs of some operators is like time travel. All of a...
This article was first published in RCR Wireless News.
The vast majority of CSPs have digitally transformed the systems and automated many of the processes to support their B2C customers. Many are now turning their attention to transforming the systems that they use to support their B2B customers.
47% of complaints from customers to their mobile operators are about network related issues, such as loss of service outages or poor connection speed. For fixed broadband operators that figure jumps to 66%*. But often customer care agents and bots don’t have access to the network data to give a reason for the network issues and have no idea when the issue is going to be fixed. Maybe this would...
Each year, the leading consulting firm, PWC carries out a CEO survey. They ask CEOs, from a range of industries, what their most important priorities are. In telecoms, the number 1 priority on the CEOs’ to-do list was ‘reinventing the telecoms model’.