This article was first published in Vanilla Plus.
Software has become an increasingly vital aspect of the competitiveness of service providers. It largely influences how agile, differentiated, and efficient their business can be when the market is moving towards an increased focus on digital self-service and automation, and CSPs are operating in a market where change is constant. In such a...
This article was first published in The Fast Mode.
If 2021 was about digital transformation hitting adolescence but not quite maturity and 5G starting to tilt revenues upwards, then 2022 is going to see increased focus on the digitalisation of the customer experience through the start of hyper-personalisation activities.
This article was first published in Connect World Latin America.
Across a variety of industries, many companies have started to build and implement their digital transformation strategies and launch new digital services in a bid to stand out and stay competitive in their respective markets. The strong consumer preference for more digital services with the likes of 24/7 self-service and other...
Finnish operator’s cloud-based digital transformation strategy delivers enhanced agility enabling world-leading customer data usage and increased ARPU
Helsinki – 10th November 2021 - Qvantel, a leader in Digital BSS, today announced a multi-year contract extension to supply its Qvantel Flex BSS to Finnish telecoms operator DNA. This sees the addition of fixed broadband and TV customers to...
One of the talking points about no-code is that people working in business functions in companies can develop, test and implement changes to software with, as the name suggests, no coding required. This could be building a new offer in a product catalog or developing a new retention campaign for high value customers showing a high propensity to churn or any other business focused process.
Helsinki – 5th October, 2021 - Qvantel, a leader in Digital BSS, has announced that it has opened a new office in Panama and is actively recruiting staff as part of its regional expansion. As well as providing local support for customers in the region, the Panama office will also provide engineering support to Qvantel’s regional headquarters in Colombia.
Digital-sub brands are a telco success story. By removing the legacy roadblock to digital transformation and starting with a fresh greenfield site many sub-brands are seeing excellent results in a very short timeframe. Sub-brands are out-performing their parent telcos’ across a range of strategic KPIs. In March 2021 McKinsey published an article called “A battle plan for telcos’...
This article was first published in Mobile Magazine
Business Support Systems (BSS) are at the heart of a telecom operator’s successful business operations. But in the past two decades, operators have drifted away from a focus on their business because they have taken an IT-centric approach to source, run, and evolve their mission-critical business platforms.
What should be simple became...
This article was first published on Telesemana.com
Telecom companies are often regarded as providing little differentiation by way of service delivery, pricing, and quality. However, providing an excellent customer experience is arguably more important now than ever before in the face of unparalleled levels of competition.