How AI-Driven BSS and Autonomous Networks Can Boost B2B Revenues for CSPs
This article was first published in The Fast Mode.
News & Blog: blog
Boosting CSP Growth and Redefining BSS Cost Efficiency
The telecom industry faces two major challenges: high costs and stagnant growth. Communications Service Providers (CSPs) must find innovative ways to enhance operational cost efficiency, especially as the core market for connectivity services experiences minimal growth. Simultaneously, they need to capitalise on emerging opportunities in high-growth segments such as Beyond Connectivity offerings...
Using AI to Extend Customer Care to Deliver Additional Business Value
This article was first published in The Fast Mode.
B2B Enterprise Services and the Beyond Connectivity Opportunity
The GSMA has reported that CSPs can generate $400bn by selling 'beyond connectivity' enterprise technology services including cloud and data centres, cybersecurity, IoT, analytics, AI and many more.
Qvantel to Showcase AI-Powered Customer Care Solution at Innovate Asia 2024
Qvantel is excited to announce its participation in the Catalyst program at Innovate Asia, an event hosted by the TM Forum that mirrors their renowned DTW event in Europe.
Network APIs, the $34 Billion Opportunity and the New Focus on APIs
The potential for network APIs to kick start operators’ revenue growth renewal was brought into sharp focus recently when some of the world’s largest operators and Ericsson announced a new venture to sell network APIs on a global basis. The list of operators involved in this venture includes América Móvil, AT&T, Bharti Airtel, Deutsche Telekom, Orange, Reliance Jio, Singtel, Telefonica, Telstra,...
Overcoming Legacy Constraints in Transformations
Have you ever taken the time to read the annual reports and accounts of different telecoms operators? It may not be the most exciting way to spend an afternoon, but if you work in telecoms it’s well worth the effort as it provides a view on KPIs and how operators define and measure success and what their strategic objectives are. Reading the KPIs of some operators is like time travel. All of a...
Transformation Doesn’t Have an End Date
This article was first published in RCR Wireless News.
The vast majority of CSPs have digitally transformed the systems and automated many of the processes to support their B2C customers. Many are now turning their attention to transforming the systems that they use to support their B2B customers.
Incident Copilot Catalyst at DTW - Using AI to Deliver a Better Network and Care Experience
47% of complaints from customers to their mobile operators are about network related issues, such as loss of service outages or poor connection speed. For fixed broadband operators that figure jumps to 66%*. But often customer care agents and bots don’t have access to the network data to give a reason for the network issues and have no idea when the issue is going to be fixed. Maybe this would...