News & Blog: blog

Subscribe to Blog

MVNOs – How to Use Customer Experience to Differentiate

Recently I had a pleasure of delivering a keynote address to the Altán Summit in Acapulco, Mexico. Altán is a Qvantel key customer who offers wholesale mobile phone and Internet services for home and business.

Boosting CSP Growth and Redefining BSS Cost Efficiency

The telecom industry faces two major challenges: high costs and stagnant growth. Communications Service Providers (CSPs) must find innovative ways to enhance operational cost efficiency, especially as the core market for connectivity services experiences minimal growth. Simultaneously, they need to capitalise on emerging opportunities in high-growth segments such as Beyond Connectivity offerings...

B2B Enterprise Services and the Beyond Connectivity Opportunity

The GSMA has reported that CSPs can generate $400bn by selling 'beyond connectivity' enterprise technology services including cloud and data centres, cybersecurity, IoT, analytics, AI and many more.

Qvantel to Showcase AI-Powered Customer Care Solution at Innovate Asia 2024

Qvantel is excited to announce its participation in the Catalyst program at Innovate Asia, an event hosted by the TM Forum that mirrors their renowned DTW event in Europe.

Network APIs, the $34 Billion Opportunity and the New Focus on APIs

The potential for network APIs to kick start operators’ revenue growth renewal was brought into sharp focus recently when some of the world’s largest operators and Ericsson announced a new venture to sell network APIs on a global basis. The list of operators involved in this venture includes América Móvil, AT&T, Bharti Airtel, Deutsche Telekom, Orange, Reliance Jio, Singtel, Telefonica, Telstra,...

Overcoming Legacy Constraints in Transformations

Have you ever taken the time to read the annual reports and accounts of different telecoms operators? It may not be the most exciting way to spend an afternoon, but if you work in telecoms it’s well worth the effort as it provides a view on KPIs and how operators define and measure success and what their strategic objectives are. Reading the KPIs of some operators is like time travel. All of a...

Transformation Doesn’t Have an End Date

This article was first published in RCR Wireless News.

The vast majority of CSPs have digitally transformed the systems and automated many of the processes to support their B2C customers. Many are now turning their attention to transforming the systems that they use to support their B2B customers.