This article was first published on Telesemana.com
Telecom companies are often regarded as providing little differentiation by way of service delivery, pricing, and quality. However, providing an excellent customer experience is arguably more important now than ever before in the face of unparalleled levels of competition.
This article was first published on Telecoms.com
The recent news that AT&T is moving its 5G core to Microsoft Azure is the latest advance that we’re seeing in the industry moving towards the cloud. OSS and BSS have been running on private, hybrid, and public clouds for some time and now this is spreading to networks.
The marketing team in an operator wants to launch a new offer. They also want to grow the subscriber base and have developed a new referral scheme to attract new subscribers. The customer care team is under pressure to increase net promoter score and has developed a process to deliver a better online experience. They go to IT and request that these new use cases are implemented.
I recently had the pleasure of presenting on a webinar with Nokia and AWS on no-code and cloud-based monetization of the 5G economy. Listening to the speakers from AWS and Nokia, as well as discussions I’ve had in recent months with operators, it really hits home how different stand-alone (SA) 5G will be from all the other Gs.
Here’s a radical idea. You know that large-scale digital transformation project that you’re planning for or have just started. Take a step back and ask if there’s a quicker, more cost-effective and low-risk option.
Creating new, digital-centric brands has become an effective strategy for telecom operators to attack new market segments, gain market share, and quickly launch new propositions that address consumers demands for simplicity and self-service oriented models. Italy's Very Mobile is a great example of such a success that was rapidly launched in four months. Very Mobile
More than a century ago, the great scientist Louis Pasteur said, “Chance favors the prepared mind.” By this, he meant that sudden flashes of insight and success don’t just happen but are the products of preparation. We’d like to share our story of how early adoption of digital, cloud, and a BSS as a Service (SaaS) way of working helped Qvantel successfully serve our customers through pandemic...
Making the shift to the cloud and cloud-native architecture is becoming increasingly crucial for the telecoms industry to be able to react more quickly to challenges and changes posed by new digital native entrants. But what does cloud-native mean? The official definition of cloud-native is:
“Cloud-native technologies empower organizations to build and run scalable applications in modern,...
The CSP journey to the cloud is not new, but it certainly is complex. As such, many of the initial cloud deployments were done at higher levels of the stack, such as customer engagement systems, in order not to disturb the business continuity supported by some of the legacy, highly customized Business Support Systems (BSS), with their monolithic structures and proprietary...