Incident Copilot Catalyst at DTW - Using AI to Deliver a Better Network and Care Experience
47% of complaints from customers to their mobile operators are about network related issues, such as loss of service outages or poor connection speed. For fixed broadband operators that figure jumps to 66%*. But often customer care agents and bots don’t have access to the network data to give a reason for the network issues and have no idea when the issue is going to be fixed. Maybe this would...