This partnership supports XL Axiata’s commitment to rapidly address the Fixed Line (Fiber) growth in Indonesia (as XL Home). With Qvantel’s state-of-the-art technologies, XL Home will offer superior digital experiences to its customers, unified across care and commerce while simplifying operations and reducing costs.
The deployment of the new Digital BSS solution was delivered in record time of 150 days, including data migration from the legacy system. Qvantel will continue to support this with additional extensions of functionality and continuous services.
The Digital BSS solution helps XL Axiata to optimize customer journeys across various touchpoints, enable faster time to market, improve service activation time to enhance customer experiences, and increase business efficiency with process automation.
Wita Witria, XL Axiata Group Head Special Projects said, ”As a leading data service provider in Indonesia, we are always looking for opportunities to provide better services and experience to customers with continuous improvement in our operating business support systems supported by experienced partners. We are expecting the partnership with Qvantel will support our move in delivering the home broadband digital entertainment services.”
Mikael Lundman, Qvantel Chief Commercial Officer, said, “We are pleased that XL selected Qvantel as a partner to bring our technology and experience to the growing Indonesian market and to provide trusted, customer-centric solutions for exceptional service and satisfaction.”
Ajay Singh, Qvantel Program Director – Customer Transformation, said, “The journey with XL Axiata has been focused towards transforming the existing Fixed Line (FTTH) End 2 End business process using Qvantel’s state of the art BSS solution. In this, we succeeded in fully automating the broadband service customer lifecycle for optimal user experience and with industry best practices.”
XL Axiata is a part of the Axiata Group, with more than 17 years of experience operating in the Indonesian market, and a robust subscriber base of 55,1 million which covers more than 93% of the population throughout Indonesia.
About XL Axiata
PT XL Axiata Tbk. is one of the major cellular providers in Indonesia. XL’s focus is to provide digital services for the people of Indonesia as well as to encourage the development of Indonesia’s digital economy. XL commenced operations on the 8th of October 1996 and now provides various digital services for both the consumer and corporate segments which is supported by its wide and high-quality network across the nation. Since December 2014, XL began to deploy its 4G LTE network with a nationwide commercial roll-out of 4G LTE services commencing July 2015. XL is part of the Axiata Group (“Group”). The Group’s mobile subsidiaries and associates operate under the brand name ‘Celcom’ in Malaysia, ‘Dialog’ in Sri Lanka, ‘Robi’ in Bangladesh, ‘Smart’ in Cambodia, ‘Ncell’ in Nepal, ‘Idea’ in India and ‘M1’ in Singapore.
About Qvantel
Qvantel is a Telecom industry pioneer with over 2 decades of experience leading successful cloud-based digital BSS transformations for Communication Service Providers across Europe, Northern Africa, APAC and the Americas.
Qvantel’s Digital-Native CRM software allows CSPs to fully embrace the digital age by providing a Digital-First BSS platform that simplifies processes, cuts operating costs, and unleashes their competitive potential. Qvantel’s offering includes a comprehensive BSS stack with multiple paths to accelerated digitalization- including full legacy transformation, greenfield, parallel brand, or hybrid approaches. We help operators set the foundation for customer-centric digital business with data-driven intelligence and flexible monetization models. Our cloud-based BSS solution is powered with Micro-Services, Open APIs, and virtualized infrastructure.
Qvantel is a privately held company with approximately 1000 employees with offices in Finland, Colombia, Estonia, India, Indonesia, Italy, Spain, Sweden, Ukraine, and the USA. Qvantel is listed on London Stock Exchange’s “1,000 Companies to Inspire Europe” for 2019 for the third consecutive year.
Media Contact
Steven Stewart
Qvantel Director of Marketing and Communication