The systems operators rely on to run their businesses are either their greatest asset or their biggest obstacle to profitable growth. An over reliance on legacy stacks won’t just rack up new levels of technical debt but will inhibit profitable growth.
A new white paper from leading analyst firm Omdia, commissioned by Qvantel, makes the case clearly: business support systems (BSS) have moved from the back office to the boardroom agenda. In Agile, AI-Driven BSS: The Foundation for Telco Innovation and Business Growth, Omdia outlines why the ability to innovate, monetize, and operate efficiently has become the defining challenge for telcos today.
The Connectivity Growth Ceiling
For years, telcos built their business models around connectivity. But the growth that once came from adding mobile subscribers or rolling out faster broadband has slowed dramatically. Competition is intense, markets are saturated, and regulatory pressure continues to erode pricing power. 5G has delivered impressive network capabilities, but as Omdia observes, it has not yet translated into the revenue uplift many operators had anticipated.
The path forward lies beyond connectivity. Omdia estimates that around 80% of incremental revenue potential sits in the enterprise space, spanning digital services, cloud, IoT, cybersecurity, and AI-enabled solutions. SMEs and SoHo businesses are particularly attractive targets. They value service quality highly and are willing to pay a premium for a provider they trust.
But capturing this opportunity requires more than a new product strategy. It requires the operational infrastructure to design, launch, price, and manage a far more complex set of services than traditional telco BSS platforms were ever built to handle.
The BSS Modernisation Imperative
This is exactly where legacy systems let operators down. Rigid product catalogs, tightly coupled architectures, and lengthy development cycles make it slow and costly to bring new offerings to market. Supporting usage-based, outcome-based, or hybrid pricing models, which are the kind that enterprise customers increasingly expect, often requires extensive manual workarounds. That slows innovation and drives up operational cost.
Modern, AI-ready BSS platforms change this equation. By replacing fragmented legacy stacks with unified, modular, cloud-native platforms, telcos can automate end-to-end processes, reduce manual effort, and give business teams the tools to configure and launch new services without heavy IT involvement. The result is faster time-to-market, lower operational expenditure, and a much stronger foundation for growth.
What Qvantel Delivers
At Qvantel, this is exactly what we have built our platform to do. Qvantel Flex Suite, or AI-driven BSS and monetization suite gives operators the flexibility to quickly develop, launch, and monetize a wide range of connectivity and digital services across both B2C and B2B customer bases.
Meeting Change Head On
The telecom industry is being reshaped by AI, new business models, and relentless cost pressure. Operators that invest in modern, AI-enabled BSS platforms today will be best placed to capture the opportunities ahead, scaling new services quickly, operating more efficiently, and better compete with all rivals.
We invite you to read the full Omdia white paper and find out how Qvantel can help your organisation make BSS modernisation a genuine driver of growth.
Download the Omdia White Paper: Agile, AI-Driven BSS:
