Topias Koskimäki

Model Context Protocol (MCP), AI & the Increased Use of Natural Language to Interact with CSPs’ Systems

This article was first published in The Fast Mode.

As Agentic AI continues to roll out across many functions in Communications Service Providers (CSPs), the Model Context Protocol (MCP) is poised to become a major topic in 2026. Introduced by Anthropic in November 2024, MCP is an open-source layer that standardises how AI systems integrate and share data with external tools, systems, and data...

Open Digital Architecture – The Blueprint for Helping Transform BSS

Each year, the leading consulting firm, PWC carries out a CEO survey. They ask CEOs, from a range of industries, what their most important priorities are. In telecoms, the number 1 priority on the CEOs’ to-do list was ‘reinventing the telecoms model’.

Want to Improve Customer Care Performance? Use a Generative AI Copilot

Generative AI is one of the hottest tech topics in 2023. In telecoms, several CSPs have already started to deploy Generative AI into their operations. Almost all CSPs are investigating where and how Generative AI could be used and consensus is that the first use of Generative AI will be to support customer operations, and specifically customer care.