Rubén López

MVNOs – How to Use Customer Experience to Differentiate

blog

Recently I had a pleasure of delivering a keynote address to the Altán Summit in Acapulco, Mexico. Altán is a Qvantel key customer who offers wholesale mobile phone and Internet services for home and business.

The Emergence of the New Service Provider

blog

For the last six years, TM Forum has published the results of their Digital Transformation Tracker. In this, they ask CSPs about how their transformation is coming along, what the main barriers to change are as well as what their strategic plans are. One of the key questions they ask is ‘what do you want to be?’