Helsinki - 24 November 2022 – Qvantel, an innovator in Digital BSS, announced that it has been recognised by Gartner® in two industry reports in 2022 – the Market Guide for CSP Revenue Management and Monetization Solutions* and the Market Guide for CSP Customer Management and Experience Solutions**.
This article was first published in The Fast Mode.
CSPs can go beyond providing the high-speed networks on which the metaverse runs. Many are developing new 5G led business processes today that can be further developed and fine-tuned to support the business opportunities that the metaverse will open up to CSPs. Key to this will be partners.
In this blog, Paul Gainham, Director of Strategic Marketing at MATRIXX Software, and Martin Morgan, Head of Digital Marketing at Qvantel discuss the next stage in digital transformation and why CSPs are now focusing on the B2B market.
Some people prefer to go into stores than deal with an app or website. They like to see physical goods before they buy, and they prefer to have their questions answered by a human being. However, most people don’t like queuing in a busy store, they don’t like when the sales assistant is lacking in basic product knowledge and can’t answer their questions. Getting it right can be tricky.
This article was first published in RCR Wireless.
The marketing mantra of right offer, right customer, right time has been around for years, and in the telecoms industry offers have been relatively straightforward. Every communications service provider (CSP) has a system that sends alerts to customers (e.g. for topping up pre-paid accounts) and many have campaign management systems that send...
Visiting TM Forum’s Digital Transformation World event this week it was good to see the event busy and catch up with friends and industry colleagues. The last time I was (physically) at DTW was in 2019 in Nice, and then the focus was all on this wave of digital transformation that was going to hit the industry. It’s fair to say that since 2019 the rate of transformation in telecoms has surpassed...
I recently heard an ad on the radio from Sky TV. They’re on an advertising blitz just now to get customers to buy their new TV, Sky Glass. It’s a smart TV that comes with Sky services along with integration to Netflix, Disney+, and Amazon Prime built in. At the end of the ad when the voice-over speeds up with the usual terms and conditions stuff I heard the words ‘recommends a minimum broadband...
The leading advisory and analyst firm McKinsey & Company recently published their Technology Trends Outlook 2022. This report calls out the 14 most significant technology trends in the world. As you’d expect, major trends, such as the future of clean energy, applied AI, and advanced connectivity are covered. Also listed is next-generation software development, which underlines the importance of...
There have been a lot of very high-profile news stories about cyber attacks, ransomware, and general data security breaches in the last few years. And they are increasing as more people and companies digitalise their lives and their businesses.